Position Title: Senior Project Manager Information Technology (IT)
The Senior Project Manager, Information Technology (IT) plans, coordinates and manages a portfolio of projects between IT and assigned business units. The Senior Project Manager interfaces with project managers, business leaders, and others within the assigned Business functional area to actively lead all aspects of the project from start to finish, including project team definition, project planning, documentation, vendor selection contract management, product purchasing, full project execution, tracking, reporting, rollout, interfaces with training and support groups, and formalized project closure. The Project Manager assumes backup role of IT Manager in area of responsibility, when the IT Manager is not available or upon request of the IT Manager
Produce clear, detailed project scoping and requirements documentation to support Business capabilities to be used by technical specialists to build appropriate solutions.
Create requirements specification and project plan. Define project team; establish resource allocation decisions with managers of each IT discipline; coordinate vendor selection and contract management; facilitate product purchasing and establish success criteria.
Collaborate with developers, architects, subject matter experts and other IT members to confirm the technical vision and analyze tradeoffs between usability and performance needs.
Proactively communicate and collaborate with internal/external customers to analyze information needs and functional requirements and deliver functional requirements and use Case documentation
Define project high level scope, establish stakeholders, considering financial, resource, and technological constraints; develops cost estimates with consideration to business impacts and risks.
Collect technical documentation, deployment plan, production support plan. Interface between IT and business units and/or vendors.
Manage changes, risks, scope, cost, quality, communications, time, and procurement.
Collect formal acceptance, evaluate established success criteria to determine success. Close cost accounts and contracts.
Conducts IT Manager role when IT Manager is not available and/or upon direction of the IT Manager conducts business in their absences.
Acts as the IT SME in conjunction with Business SME to provide post-implementation product support.
Ensure that JetBlue IT and business standards and procedures are maintained in accordance with Company policies, audits, security, and regulatory requirements
Other duties as assigned
Minimum Experience and Qualifications
High School or General Education Development (GED) Diploma
Seven (7) experience in managing projects
Expert in industry standards in project management and development methodologies (PMBOK, MSF, SEI, Agile Methods, RUP, etc.)
An appropriate qualification or experience in a business analyst or comparable role
Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Power Point, SharePoint, Word and Visio
Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)
Knowledge of IT disciplines and interdependencies
Knowledge of budget processes
Knowledge & experience of project cost tracking
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
Bachelor’s Degree in related discipline
Ten (10) years’ experience in managing projects
Project Management Professional (PMP) certification by Project Management Institute (PMI) preferred.
Strong interpersonal, leadership and managerial skills including the ability to motivate others
Ability to work effectively with all levels and in diverse environments
Ability to manage risk
Ability to tailor communication style to different audiences, and to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.).
Ability to work in a high-pressure environment
Ability to rapidly resolve issues and recognize when escalation is necessary
Strong vendor management, negotiation and resolution skills
Excellent problem solving and structured thinking skills
Flexibility, agility and change management skills
Excellent customer service and an understanding of how IT is ultimately delivered to the Customer
Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Well-groomed and able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR)) Equipment:
Computer and other office equipment
Normal Work Environment
Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently. (Light)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization change.
JetBlue Airways Corp. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.