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10 months ago
Horizon Air
Location: Seattle, Washington
Job type: Contract/Locum
Contact: No Name
Category: Office
Manager, Agile Delivery
Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada, Mexico, Costa Rica and Cuba. Our roots date to 1932 and are symbolized by the Alaska Native painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition. We've been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska, with Virgin America, is the premier airline for people on the West Coast, and together with its sister carrier Horizon Air, flies to more than 118 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $7 billion.
The Customer Systems team at Alaska Airlines is responsible for continually enhancing our website, mobile apps and the applications our employees use to provide excellent customer service.  We believe that routinely shipping increments of functionality, collaboratively planning and working to continuously improve will allow us to deliver innovations to our customers more often.

As a Scrum Master at Alaska Airlines you will be responsible for being the rock-star facilitator between development teams and product owners while remaining the shining example of Agile & Scrum.  You will be expected to hold the standard Scrum events, assist product owners with achieving a well-groomed backlog, removing impediments, and empowering your team(s) to continually evolve.  

Facilitate the Agile Delivery Practice
- Facilitate sprint planning, daily stand-up meetings, reviews/demos, retrospectives, and release planning meetings for 2-3 product teams 
- Track and communicate team commitments, velocity and sprint/release progress
- Remove or escalate team impediments that jeopardize sprint goals
- Ensure the development teams are practicing the Agile principles
- Identify, suggest and collaborate with development and product owner on measurable improvements for the team(s)
- Coach, train and support other scrum masters within the organization

Support the Product Owner
- Promote and contribute to the betterment of the product backlog 
- Promote and contribute to internal and external communications, improving transparency, and radiating information 
- Facilitate value-based prioritization and resolution for new stories

Support the Product Team
- Participate proactively in developing and maintaining team standards, tools, and best practices
- Identify and escalate and remove impediments to sprint goals 
- Facilitate discussion and conflict resolution
- Empower the team to self-organize

- Other duties as assigned
- Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness, and Caring

- Bachelor's degree or combination of relevant education and experience required
- Minimum 3+ years of experience as a Scrum Master required
- Minimum 5+ years of experience in technology industry and customer-centric applications required
- Comprehensive understanding of Agile, Scrum & XP software development methodologies, values, and procedures required
- Certified Scrum Master (CSM) is preferred
- Excellent interpersonal skills, ability to work with diverse personality types
- Ability to understand technical issues at a high level
- Exceptional communication, organization, and time management skills
- Ability to lead and coach the team to reach their highest potential
- Collaborative approach to driving decisions
- Strong analytical and problem solving skills with a high attention to detail
- High school diploma or equivalent required
- Minimum age of 18
- Must be authorized to work in the U.S.
The location for this position is in Seattle, Washington
For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program.  Each day, we are guided by our core values of Professionalism, Caring, Resourcefulness, Integrity and Alaska Spirit at work and in our communities.  Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer. 
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