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17 days ago
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Senior Supervisor COE Service Mgmt


Southwest Airlines
Location: Dallas
Job type: Contract/Locum
Contact: No Name
Category: Supervisors
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Overview:

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Responsibilities:

WORK ACTIVITIES/CONTEXT:

  • Provides subject matter expertise and guidance for systems administration and business processes.
  • Develops People, Builds Great Teams, and Thinks Strategically.
  • Defines and implements a service management framework that establishes service level agreements and supports user activities; guides the Team and COE activities to meet or exceed SLAs on an ongoing basis.
  • Trains, mentors, and evaluates performance of service management Teammembers.
  • Tracks, analyzes, and provides status reporting for service management operational performance and improvements.
  • Enables Team and Customer understanding of procurement-related policies, and SOX processes and controls; identifies compliance issues and risks; recommends remedies.
  • Forms and maintains collaborative relationships with Leaders and support partners.

Must be able to meet any physical ability requirements listed on this description.

 

May perform other job duties as directed by Employee’s Leaders.

Qualifications:

BASIC QUALIFICATIONS: 

High School Diploma, GED or equivalent education required. 

Must be at least 18 years of age. 

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

 

EDUCATION:

  • Bachelor's degree with focus in information systems management, supply chain management, or technology project management

WORK EXPERIENCE:

  • Minimum 4 years’ system administration experience with SAP Ariba software in a business or information technology environment required
  • Minimum 1 year people leadership experience required
  • Minimum 2 years’ service management experience required
  • Minimum 2 years’ work experience supporting supply chain management operations and process improvements and associated changes required

LICENSING/CERTIFICATION:

  • Professional certification(s) in ITIL Continual Service Improvement or ITIL Practitioner preferred

SKILLS/ABILITIES/KNOWLEDGE/WORK STYLE:

Must be able to comply with Company attendance standards as described in established guidelines.

  • Demonstrates Leadership skills, modeling Southwest’s Leadership Expectations
  • Able to develop work plans and successfully execute against plans
  • Able to effectively delegate work and guide Team members
  • Subject matter expert level knowledge of supported systems and business processes
  • Works collaboratively and in a Team environment
  • Able to provide proactive Customer Service and hospitality
  • Advanced analysis and problem solving
  • Effective written and verbal communications
  • Effective, efficient meeting facilitation
  • Builds and delivers clear, concise presentations and reports
  • Maintains confidentiality of proprietary and sensitive Company information
  • Understanding of internal policies, SOX and other regulatory requirements and controls
  • Proficiency in MS Office applications (Outlook, Excel, Word, Access, PowerPoint)
  • Ability to use a computer and keyboard with speed and accuracy
  • Uses recognized project management practices to manage and deliver projects
  • Holds permanent authorization to work in the USA for any employer
  • Able to comply with all standards as described in established SWA guidelines.

OTHER QUALIFICATIONS:

  • Supply chain sourcing and contracting experience preferred
  • Airline industry work experience preferred

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

 

Southwest Airlines is an Equal Opportunity Employer

Overview:

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Responsibilities:

WORK ACTIVITIES/CONTEXT:

  • Provides subject matter expertise and guidance for systems administration and business processes.
  • Develops People, Builds Great Teams, and Thinks Strategically.
  • Defines and implements a service management framework that establishes service level agreements and supports user activities; guides the Team and COE activities to meet or exceed SLAs on an ongoing basis.
  • Trains, mentors, and evaluates performance of service management Teammembers.
  • Tracks, analyzes, and provides status reporting for service management operational performance and improvements.
  • Enables Team and Customer understanding of procurement-related policies, and SOX processes and controls; identifies compliance issues and risks; recommends remedies.
  • Forms and maintains collaborative relationships with Leaders and support partners.

Must be able to meet any physical ability requirements listed on this description.

 

May perform other job duties as directed by Employee’s Leaders.

Qualifications:

BASIC QUALIFICATIONS: 

High School Diploma, GED or equivalent education required. 

Must be at least 18 years of age. 

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.

 

EDUCATION:

  • Bachelor's degree with focus in information systems management, supply chain management, or technology project management

WORK EXPERIENCE:

  • Minimum 4 years’ system administration experience with SAP Ariba software in a business or information technology environment required
  • Minimum 1 year people leadership experience required
  • Minimum 2 years’ service management experience required
  • Minimum 2 years’ work experience supporting supply chain management operations and process improvements and associated changes required

LICENSING/CERTIFICATION:

  • Professional certification(s) in ITIL Continual Service Improvement or ITIL Practitioner preferred

SKILLS/ABILITIES/KNOWLEDGE/WORK STYLE:

Must be able to comply with Company attendance standards as described in established guidelines.

  • Demonstrates Leadership skills, modeling Southwest’s Leadership Expectations
  • Able to develop work plans and successfully execute against plans
  • Able to effectively delegate work and guide Team members
  • Subject matter expert level knowledge of supported systems and business processes
  • Works collaboratively and in a Team environment
  • Able to provide proactive Customer Service and hospitality
  • Advanced analysis and problem solving
  • Effective written and verbal communications
  • Effective, efficient meeting facilitation
  • Builds and delivers clear, concise presentations and reports
  • Maintains confidentiality of proprietary and sensitive Company information
  • Understanding of internal policies, SOX and other regulatory requirements and controls
  • Proficiency in MS Office applications (Outlook, Excel, Word, Access, PowerPoint)
  • Ability to use a computer and keyboard with speed and accuracy
  • Uses recognized project management practices to manage and deliver projects
  • Holds permanent authorization to work in the USA for any employer
  • Able to comply with all standards as described in established SWA guidelines.

OTHER QUALIFICATIONS:

  • Supply chain sourcing and contracting experience preferred
  • Airline industry work experience preferred

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.

 

Southwest Airlines is an Equal Opportunity Employer


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