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2 months ago
American Airlines
Location: Texas, United States
Job type: Permanent
Sector: IT & Communications
Category: Analyst Jobs
This position is for a Senior Systems Analyst, IT Applications in the Direct Connect IT organization who will partner with the business unit, technology vendor and various other internal groups to elicit and capture business requirements. The candidate will be a liaison between various groups to map product features and enhancements to technology requirements mainly for GDS customers. Strong communication and leadership skills are needed for collaboration with technology vendor, third party clients (travel agencies/GDSs and others) to support new and existing projects.

Principal Duties and Responsibilities

* Work with business partners to understand and define the scope of new initiatives

* Work with internal technology groups to understand and document technology requirements

* Work with the customer, architect, tech lead and QA lead to map requirements to high level user stories and test requirements

* Work with the technology vendor to submit Change Requests to initiate new work for projects or enhancements

* Provide technology support to external clients when there are technology specific issues

* Effectively communicate technology issues to external clients and vendor

* Leverage AGILE methodology in managing projects

* Attend offsite technical workshops and other project meetings as needed

Job Qualifications

Education/Experience

* Bachelor’s degree in Computer Science/Engineering/MIS or related discipline

* 3+ years of combined experience in IT business analysis and other IT disciplines

* General understanding of technologies such as web services, databases and graphical user interfaces

* Must be detail-oriented and self-motivated

* Some travel may be required

Required Skills

* IT business analysis (2+ years)

* Communication skills – oral, written and presentation

* Analytical skills – ability to understand, define and communicate technical problems and issues

* Ability to maintain the big picture while honing in on the issues

Desired Skills

* Experience with Sabre PSS, reservations or other customer facing systems

* Agile methodology experience

* Testing skills such as SoapUI, manual or functional

* Project management tools such as Rally or TFS

Additional Locations: None

Requisition ID: 12125

Nearest Major Market: Fort Worth

Nearest Secondary Market: Dallas

Job Segment:
Systems Analyst, Engineer, Computer Science, Business Analyst, Developer, Technology, Engineering

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