Fulfill the purpose of the position: service recovery
Act as resource for centralized information and real-time support for customer facing airport personnel, providing essential solutions for different challenges our customers may face
Support core department responsibilities: phone support, irregular operation resolution and airport application release testing for QIK and Gate Reader
Assist front-line airport agents with real-time issues with a wide range of support, including: functional Sabre, QIK, passenger processing functions, irregular operations recovery planning, policies and procedures, coordinate with IOC, supporting Flight In Trouble related events and solving employees facing challenges with functions and tasks impeding their efforts
Support operational readiness issues such as: inop seats, aircraft routing changes, and limited schedule change functions (creation of charters, ferries and extra sections)
Serve as a centralized source of information for front-line airport agents
Support test functions for ongoing application releases for QIK-Check, Gate-Reader and Kiosk
Provide virtual station customer processing support during system outages and failures
Support process and technology changes triggered by ancillary related initiatives
Support emergency drill functions and applications
Job Qualifications
At least 2 years work experience with airline reservation systems (either in reservations agent role or airport customer service role)
Solid working knowledge of the airline reservations systems
Experience in Native Sabre preferred
Basic understanding of Amadeus, Apollo, Galileo, Resiber, and Worldspan is helpful
Understanding of code share and schedule change activity
Highly motivated with positive attitude, team player, and self-starter
Highly organized and able to perform effectively and efficiently within a fast-paced, stressful work environment
Ability to work independently and willingness to own and effectively resolve problems
Excellent written and verbal communication skills with ability to interact effectively with employees at all levels within the organization
Resourceful and able to recommend and make effective decisions timely
Ability to clearly understand the impact of irregular operations and deploy sound solutions
Able and willing to adopt to changes, particularly to automated solutions
Able to anticipate internal and external customer issues and preplan resolutions
Additional Locations: None Requisition ID: 2012
Nearest Major Market: Phoenix Job Segment: Information Systems, Technical Support, Technology, Aviation
