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4 months ago
GE Aviation (US)
Location: Baltimore, Maryland
Job type: Permanent
Sector: Manufacturing
Category: Senior Manager
About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with GE Aviation!GEConnect02
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:
As Senior Support Manager, you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.

Essential Responsibilities:

Key Responsibilities Include:

* Lead the MRAS small nacelles technical product support activity with particular focus on safety, reliability, and cost of ownership

* Provide team building, technical leadership, and direction to the Customer, Project, and Alliances, as well as all contributing resources

* Provide guidance and leadership to direct reports

* Develop timely and effective solutions to field problems, including technical and logistics

* Anticipate potential field problems and developing fixes / programs to prevent

* Active member of the Product Safety PMT and the assigned product PCB

* Forefront of Customer Advocacy and provide voice of the customers within the Project team

* Develop and execute fleet field management programs and ready NPI product for EIS

* Assure customer satisfaction is maintained relative to the timely and quality responses to customer issues

* Effectively communicate and influence other programs and their interactions and relationships to ensure proper resources are applied

* Prepare presentations and conduct periodic reviews to communicate status of ongoing field issues and resolution plans to management

* Assist to establish Nacelle component reliability metrics and maintenance costs, and support action plans to meet or exceed established goals

* Troubleshoot technical problems and issues, determine technical solution in accordance with engineering / manufacturing products and customer specifications, and recommend actions

Qualifications/Requirements:

* Bachelor’s degree in Engineering from an accredited university or college

* A minimum of 5 years of experience in a product or customer support role within the Aerospace industry

ELIGIBILITY REQUIREMENT :

* This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment

Desired Characteristics:

* Strong leadership skills

* Strong influencing skills

* Six Sigma training is preferred

* Ability to motivate and influence individuals and teams

* Strong oral and written communication skills

* Strong interpersonal and leadership skills

* Ability to manage multiple priorities under tight deadlines

* Ability to make decisions with speed and accuracy based on best available information

Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century.

At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.

To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections

GEConnect02

Locations: United States; Maryland; Baltimore

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.

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