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8 days ago
Sun Country Airlines
Location: Eagan, Minnesota
Job type: Permanent
Sector: IT & Communications
Category: Analyst Jobs
Essential Functions:

* Support the core functional capabilities of the various solutions platforms and understand the web services and communication layers between systems which include interactions between Pacific and Internet Booking Engine with Sabre GDS, Olson Loyalty, Enterprise, HBSi, Pacific, and Emerald CRM

* Understand the technical needs and procedures of the product areas

* Assess and interpret customer needs and requirements for complex problems, demonstrate influence when determining solutions

* Partner with managers and IBE product owners for analyzing web services, error conditions and functional defects of the Pacific and SY website to ensure the best customer service for customers (Res and external customers)

* Mentor junior level technical product analysts and distribution specialists through the analysis and documentation of system and business requirements for their product areas

* Make recommendations for changes based on product strategy. Document requirements through user stories, use cases or lists as needed

* Partner with business leads and managers to groom and prepare requirements for the development backlog

* Prioritize continuously with the understanding and validation of customer problems and needs

* Document and communicate business problems and needs to applicable stakeholders as needed

* Support the testing initiative and production release cycle

* Support the stakeholders and business users as needed in regards to questions and system concerns. Report and track resolution of defects discovered within the system

* Show an understanding of the technology and its impact on the final product while using best practices and procedures.

* Assist product analysts in managing business rules within Pacific and other systems to support the business functions for payment, promotions, complaint management, pricing and communication

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