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12 months ago
Horizon Air
Location: Los Angeles, California
Job type: Contract/Locum
Contact: No Name
Category: Senior Manager
Horizon Air: behind the name are men and women with a "can-do" spirit and a passion for excellence. Launched in 1981, Horizon Air provides service to cities throughout California, Alaska, Oregon, Washington, Idaho, Montana, Nevada, Baja California Sur (Mexico), and British Columbia and Alberta (Canada). Together, Horizon Air and sister carrier Alaska Airlines serve more than 90 cities and are subsidiaries of Alaska Air Group Inc. (NYSE:ALK).

It's a heartfelt approach, as much as technological innovations and customer-pleasing onboard service, that is at the core of the "Horizon experience". This has brought us national and international recognition: Horizon Air was named "Regional Airline of the Year" by Air Transport World magazine in 2007 and was also ranked among the top 10 domestic single-class airlines by Travel+Leisure magazine readers from 2002 through 2009.
- Coordinate all phases of airport daily operations including nights, weekends and holidays with full authority to make decisions critical to maintaining Company operating and safety objectives
- Create, maintain, and demonstrate a safety culture on your shift that incorporates "Ready Safe Go" into all the daily operations.
- Provide feedback on employee performance with recommendations for appropriate coaching and/or development if needed
- The person in this role will make recommendations to the Customer Service Manager on appropriate changes to ensure quality service and operational goals are achieved while meeting established productivity goals
- Manage and ensure that staffing levels are adequate in all operational areas. Day-to-day oversight to ensure lunch and break schedules meet operational flow
- Assess airport operation situations and respond in a manner that maintains operational reliability while ensuring safety, compliance and excellent customer service
- Collaborate with Maintenance, Flight Ops, Inflight and MCO to decide acceptable passenger, baggage, and on-time performance impacts due to off schedule operations
- Liaison with station training supervisor on training needs/opportunities with the station
- Responsible for employee recognition and attaining operational performance goals including: Safety (OJI/LTI & Accident rates), MAP rate, On-time performance, Time-to-Carousel and Customer Satisfaction, Uniforms, FOD, etc.
- Implement any procedural or process changes as they relate to the arrival or departure of aircraft, passenger flow and balancing, and baggage make-up and delivery
- Provide leadership, direction and communication to coworkers to ensure that high standards and performance are maintained
- Oversight for any investigations required on your shift for:  Injuries, incidents, or accidents
- Other duties as assigned
- Embody the Horizon Air Shared Values of: Heart, Integrity, Innovation/Initiative, Partnership and Continuous Improvement.

- Bachelors degree preferred
- Minimum of three years airline experience in supervisory or leadership positions with proven skills in passenger service/station operations including cargo handling, ground operations and personnel administration required
- Experience with scheduling shift work, budget controls, administering discipline and demonstrated motivation skills required
- Familiar with TSA, FAA, and IATA regulations and requirements related to ground handling and passenger boarding preferred
- Demonstrated diplomacy and teamwork skills required
- Excellent organizational and interpersonal skills required
- Excellent written and verbal communication skills required
- Proven ability to direct the work of others in a positive way required
- Ability to handle multiple and varied responsibilities required
- Ability to juggle multiple tasks in a fast paced environment required
- Regular and predictable attendance required
- High school diploma or equivalent required
- Minimum age of 18
- Must be authorized to work in the U.S.
This position is located at the Los Angeles International Airport (LAX).
For eligible employees, our company offers a competitive total rewards package that includes;

- insurance coverage (medical, dental and vision care)
- 401(k) retirement savings plan
- monthly and annual incentive bonus plans
- paid time off 
- generous employee travel program (with flight privileges on Alaska Airlines as well)

Key to Horizon Air's success is its distinctive culture, where partnership thrives and co-workers go out of their way to help each other. Each day, employees are guided by the shared values of Integrity, Heart, Partnership, Innovation/Initiative and Continuous Improvement. Horizon Air also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.

Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.

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