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3 months ago
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STATION LEADER


Allegiant Air
Location: Des Moines, Iowa
Job type: Permanent
Sector: Business & Administration
Category: Supervisors
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What does a Station Leader do for Allegiant?

This position is responsible for compliance of all aspects of Allegiant Air and regulatory agency policies within the day-to-day operation of the station.

What are some of the daily duties of a Station Leader?

* Establish and maintain safety compliance of aircraft, customers, facilities and employee working environments. Address issues and provide corrective action as required to meet company goals.

* Ensure compliance with all Federal directives and security requirements; Audit to ensure quality assurance.

* Ensure compliance for controlling of station expenses/cost and maintain an effective cost control program.

* Establish airport and local community relations as liaison with airport city officials, FAA, TSA, police and fire departments.

* Coordinate airline vendor functions and act as liaison for local contracts providing service to Allegiant, i.e., fueling skycap, security, catering, cleaning and ground handling. Evaluate performance and implement appropriate measures to review service
provided to Allegiant.
* Ensure compliance of all station manuals and monitor for current revisions and availability.

* Lead station team to ensure compliance of all customer service, baggage handling and departure procedures. Monitor performance and verify quality control, implementing appropriate measures as necessary to meet established station goals.

* Establish effective and cost efficient work schedules for all station employees. Participate in interview, hiring and staffing requirements.

* Coordinate, provide training and ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental and local training issues.

* Provide feedback, research and response to customer complaints/compliments in coordination with Customer Relations

* Establish employee recognition programs for station achievements, i.e., safety, performance and revenue collect programs

* Work to establish contract revenue and actively pursue opportunities to ensure station profitability

* Perform all functions of a Station Agent
* Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, pushback tractors, deicers, etc.

* Responsible to evaluate, manage and provide ongoing feedback to employees while developing individuals and encouraging career advancement

* Lead by example; motivate to achieve results by exemplifying integrity, professionalism and excellent communication skills

* Other duties as assigned

What are the minimum requirements to be a Station Leader?

* Must be able to effectively communicate all airline business to internal and external departments and customers

* Effective communication skills, both verbal and written
* Well developed planning and organizational skills are required
* Must be able to establish goals and objectives and constantly measure the performance of the station ensuring goals are met

* Must be committed to the importance of serving the customer and have excellent customer service focus

* Must be willing to work a flexible schedule including nights, weekends and holidays

* Must be at least 18 years of age and possess a valid driver’s license
* Must pass a pre-employment drug screen
* Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986

* Able to attend required training

EDUCATION:

High School Diploma or Equivalent; College Preferred

EXPERIENCE:

2+ years in airline industry; supervisory capacity preferred

What other skills, knowledge, and qualifications are needed to be a Station Leader?

KNOWLEDGE:

Basic computer skills, Microsoft Word, Prior airline system experience preferred

SUPERVISES:

Customer Service/Ground Operations/Aircraft Cabin Cleaning/Commissary Security/Aircraft Security Agents (based upon location)

INTERACTIONS:

Allegiant Air Employees, Customers, Service Providers, Vendors, Regulatory Agencies and airport personnel

What are the physical requirements of a Station Leader?

PHYSICAL DEMANDS:

Must be able to push/pull 300 pounds. Must be able to lift up to 75 pounds, from the floor to waist level or higher then carry it in front of you with both hands for a distance of up to 25 feet and have the ability to lift that same weight above shoulders
on a continuous basis; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have
sufficient vision and ability to safely perform the essential functions of the position

OTHER PHYSICAL REQUIREMENTS:

Ability to wear Personal Protective Equipment (PPE) (High Visibility clothing, Ear protection, safety glasses) when required

WORK ENVIRONMENT:

Airport environment: Indoor and Outdoor. Extreme outdoor conditions where extreme temperature ranges may be encountered

Allegiant Travel Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical
disability, mental disability, medical condition, marital status, military service status, protected veterans, union/non-union activity, citizenship status, or other characteristic protected by state or federal law or local ordinance. EEO/AA/Minority/Female/Veteran/Disability
What does a Station Leader do for Allegiant?

This position is responsible for compliance of all aspects of Allegiant Air and regulatory agency policies within the day-to-day operation of the station.

What are some of the daily duties of a Station Leader?

* Establish and maintain safety compliance of aircraft, customers, facilities and employee working environments. Address issues and provide corrective action as required to meet company goals.

* Ensure compliance with all Federal directives and security requirements; Audit to ensure quality assurance.

* Ensure compliance for controlling of station expenses/cost and maintain an effective cost control program.

* Establish airport and local community relations as liaison with airport city officials, FAA, TSA, police and fire departments.

* Coordinate airline vendor functions and act as liaison for local contracts providing service to Allegiant, i.e., fueling skycap, security, catering, cleaning and ground handling. Evaluate performance and implement appropriate measures to review service
provided to Allegiant.
* Ensure compliance of all station manuals and monitor for current revisions and availability.

* Lead station team to ensure compliance of all customer service, baggage handling and departure procedures. Monitor performance and verify quality control, implementing appropriate measures as necessary to meet established station goals.

* Establish effective and cost efficient work schedules for all station employees. Participate in interview, hiring and staffing requirements.

* Coordinate, provide training and ensure training requirements are met for all employees, i.e., new hire, recurrent, supplemental and local training issues.

* Provide feedback, research and response to customer complaints/compliments in coordination with Customer Relations

* Establish employee recognition programs for station achievements, i.e., safety, performance and revenue collect programs

* Work to establish contract revenue and actively pursue opportunities to ensure station profitability

* Perform all functions of a Station Agent
* Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, pushback tractors, deicers, etc.

* Responsible to evaluate, manage and provide ongoing feedback to employees while developing individuals and encouraging career advancement

* Lead by example; motivate to achieve results by exemplifying integrity, professionalism and excellent communication skills

* Other duties as assigned

What are the minimum requirements to be a Station Leader?

* Must be able to effectively communicate all airline business to internal and external departments and customers

* Effective communication skills, both verbal and written
* Well developed planning and organizational skills are required
* Must be able to establish goals and objectives and constantly measure the performance of the station ensuring goals are met

* Must be committed to the importance of serving the customer and have excellent customer service focus

* Must be willing to work a flexible schedule including nights, weekends and holidays

* Must be at least 18 years of age and possess a valid driver’s license
* Must pass a pre-employment drug screen
* Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986

* Able to attend required training

EDUCATION:

High School Diploma or Equivalent; College Preferred

EXPERIENCE:

2+ years in airline industry; supervisory capacity preferred

What other skills, knowledge, and qualifications are needed to be a Station Leader?

KNOWLEDGE:

Basic computer skills, Microsoft Word, Prior airline system experience preferred

SUPERVISES:

Customer Service/Ground Operations/Aircraft Cabin Cleaning/Commissary Security/Aircraft Security Agents (based upon location)

INTERACTIONS:

Allegiant Air Employees, Customers, Service Providers, Vendors, Regulatory Agencies and airport personnel

What are the physical requirements of a Station Leader?

PHYSICAL DEMANDS:

Must be able to push/pull 300 pounds. Must be able to lift up to 75 pounds, from the floor to waist level or higher then carry it in front of you with both hands for a distance of up to 25 feet and have the ability to lift that same weight above shoulders
on a continuous basis; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have
sufficient vision and ability to safely perform the essential functions of the position

OTHER PHYSICAL REQUIREMENTS:

Ability to wear Personal Protective Equipment (PPE) (High Visibility clothing, Ear protection, safety glasses) when required

WORK ENVIRONMENT:

Airport environment: Indoor and Outdoor. Extreme outdoor conditions where extreme temperature ranges may be encountered

Allegiant Travel Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical
disability, mental disability, medical condition, marital status, military service status, protected veterans, union/non-union activity, citizenship status, or other characteristic protected by state or federal law or local ordinance. EEO/AA/Minority/Female/Veteran/Disability
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