Manages, plans, coordinates, directs and facilitates all aspects of daily station operations, including ramp and ticket counters, to assure timely, customer-focused service that complies with all applicable state, federal and company regulations, policies and procedures.
Monitors the arrival and departure of aircraft for any disruptions or unusual occurrences; manages any incidents/disruptions/delays such that customers are handled in a responsive, safe and appropriate manner, and that federal, state and company procedures are met in a timely and accurate manner.
Assures that coordination and communication with crew and SOC occurs in a professional and timely manner; maintains timely and open communication with various operating units to assure a safe, timely and customer-focused operation.
Oversees contract handling in the terminal and on the ramp, assures that the contract handling staff is adequately trained in HA procedures; regularly monitors performance to assure that performance standards are consistently met and takes corrective action as required; works with Company representatives in evaluating whether to renew the contract or not.
Manages the budgeting and administrative aspects of the station; assures that budgets, variance reports, timekeeping/vacation records, reporting of sales, ticketing, operations and other station reporting requirements are completed and submitted in a timely and accurate way.
Lead, coach and manage others.
Serves as a representative of Hawaiian Airlines at airport, community, and/or governmental functions as required.
Professional development, and other related duties as assigned.
DOT regulations, 14 CFR part 120 identifies this position as performing safety-sensitive functions. You will be required to undergo DOT pre-employment drug testing to determine the presence of Marijuana, Cocaine, Opiates, PCP (Phencyclidine) and Amphetamine prior to any offer of employment or transfer into this position.
Three years airline supervisory experience or five years in related field.
High school diploma or its equivalent, college degree preferred.
Working knowledge of Immigration, Customs and related regulatory policies/procedures.
Knowledge of FAA regulations regarding terminal and ramp operations, security and safety.
Ability to become a certified Ground Security Coordinator (GSC).
Project development and management experience.
Detail oriented with proven ability to successfully manage a budget.
Ability to successfully manage multiple projects.
Must demonstrate initiative, be self-motivated with high energy.
Ability to build teams with employees and vendor staff and possess excellent interpersonal skills.
Ability to work with all levels of employees across all disciplines.
Must possess and demonstrate mutual respect, personal integrity and honesty.
Ability to work varied hours and shifts and travel when required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.