Silver Airways Station Supervisor oversee the various aspects of the day-to day operations and ensures compliance with company policies and regulatory agencies.
The ideal candidate will be enthusiastic, have excellent customer service/ problem solving skills, accountability and confidence and enjoy working in a fast paced environment.
Responsibilities Include but not limited to:
*Provide guidance with leadership skills to build the team and ensure each employee have the skills to communicate effectively
*Supervise day-to-day activities of the station
*Ensure quality control of all activities impacting daily operations and executing changes as required
*Serve as a key internal contact to communicate the operation and effectiveness of the operation
*Work to maximize on-time performance, proper staffing, training and safety initiatives
*Identify issues and engage in structured problem solving, coaching and counseling as needed.
*Supports the Station Manager in monitoring work areas and job functions to ensure a safe environment exists and safe work habits are used
*Spend majority of time in operation, interacting with customers and employee
Knowledge Skills and Abilities:
*Minimum of two years airline experience including experience in a supervisory role.
*Experience in Airport Operations preferably time at regional airlines
*Ability to think strategically and have motivational skills to lead a team
*Prior experience with Sabre preferred
*Prior experience in baggage service function preferred
*Confidence, patience, politeness, when dealing with difficult situations
*Communication skills that allow you to inform, help, and advise customers clearly and effectively.
*Excellent written and verbal skills
*Excellent skills in Word, Excel, Outlook, PowerPoint
*Speak English, Bilingual a Plus
Personal and Physical Requirements
*Must be at least 18 years of age
*Must have a high school diploma or GED
*Must be able to carry, bend, lift and turn with bags weighing up to 70lbs
*Must be able to stand for long periods, stoop, climb, and kneel
*Hearing- Must have the ability to receive detailed information through oral communication, and distinguish sounds, such as running engines
*Must be professional appearance and adhere to company grooming/uniform policy
*Must have valid state driver license
*Ability to work rotating shifts including nights, holidays, weekends, and be able to report to work on a regular and timely basis
*Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.
*Must be able to work in a wide variety of conditions: extreme weather, airport environment (jet/equipment noises), and work environment inside/outside.
*Must be legally authorized to work in the U.S. without sponsorship
*Must be able to pass a Drug and Alcohol Screen, and FBI Fingerprint & Criminal History check
Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.