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about 1 year ago
Envoy Air
Location: Buffalo, New York
Job type: Contract/Locum
Contact: No Name
Category: Supervisors
Job Title
Supervisor, Airport Services
BUF - Buffalo, NY US (Primary)
Career Level
Mid Level (Management)
Customer Service (MGMT) - Airport
Job Description

The Supervisor - Airport Services reports to the General Manager and coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.

In this role, the Supervisor – Airport Services will support the General Manager in meeting operational performance targets and monitoring the station operation budget. The Supervisor confers and cooperates with the General Manager in formulating administrative/operational policies and procedures to be implemented. Additionally, the Supervisor reviews and standardizes procedures to improve efficiency within the operation.

By working as a leader in a team environment, the Supervisor will provide guidance to the team on performance issues as well as coach and counsel personnel; maintain time and attendance records, personnel files and performance records. As necessary, the Supervisor will work in the operation during peak or irregular periods.

The Supervisor – Airport Services will maintain overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations. Investigates and resolves customer service issues as well as operation issues. Participates on operational conference calls, station audits and prepares various reports. The Supervisor may coordinate activities with local airport management, community, regulatory agencies, and other stations or headquarters staff. .

This position may work in operations with American Airlines/American Eagle flight schedules or operations where we provide ground handling support to other contracted carriers.

Job Requirements

In this role the candidates must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical.

Position Requirements

  • Minimum Age 18
  • High school diploma or GED equivalent
  • Valid state driver’s license
  • Previous work experience in an airline or airport capacity such as sales and operational phases of an airline, ground handling or airport management
  • Proven leadership and analytical skills
  • Ability to effectively and efficiently manage multiple and often competing priorities
  • Demonstrated ability to communicate verbally and in writing
  • Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs
  • Possess the legal right to work in the United States
  • Must be able to read, write, fluently speak and understand the English language

Position Preferences

  • College coursework or college degree desirable
  • Previous working experience in a team lead, supervisory or managerial role
  • Minimum one year customer service experience
  • Ability to read, write, fluently speak and understand the Spanish language may be desired in our Caribbean locations

Additional Position Details

  • Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible.
  • Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
  • Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable.
  • This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate’s history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position.
None/Not Specified

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