The Supervisor - Airport Services reports to the General Manager and coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
In this role, the Supervisor – Airport Services will support the General Manager in meeting operational performance targets and monitoring the station operation budget. The Supervisor confers and cooperates with the General Manager in formulating administrative/operational policies and procedures to be implemented. Additionally, the Supervisor reviews and standardizes procedures to improve efficiency within the operation.
By working as a leader in a team environment, the Supervisor will provide guidance to the team on performance issues as well as coach and counsel personnel; maintain time and attendance records, personnel files and performance records. As necessary, the Supervisor will work in the operation during peak or irregular periods.
The Supervisor – Airport Services will maintain overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations. Investigates and resolves customer service issues as well as operation issues. Participates on operational conference calls, station audits and prepares various reports. The Supervisor may coordinate activities with local airport management, community, regulatory agencies, and other stations or headquarters staff. .
This position may work in operations with American Airlines/American Eagle flight schedules or operations where we provide ground handling support to other contracted carriers.
In this role the candidates must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy. Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical.
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