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4 months ago
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Supervisor Station Operations


Atlas Air
Location: Illinois, United States
Job type: Permanent
Sector: Operations
Category: Supervisors
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Overview:

Represents the company in customer interactions and services, such as: Track and tracing, assist with customer inquiries and general point of contact for all US Import/ Export questions and concerns. Also ensures Ground handler at station readies cargo for export flights and local import customer pick up in a timely manner as well as prepare import freight for movement to and from our Gateways by Road feeder service. Also, assists in maintaining scheduled ground transportation networks for Marketing and Sales to assist in securing beyond gateway customers.

Responsibilities:

* Identifies researches and, when possible, resolves service quality issues and/or ensures resolution.
* When possible, averts and/or diffuses potential customer problems.
* Identifies internal departments’ potential and/or current problems and/or needs relating to service quality and works with departments to resolve
* Communicates with Import and Export Sales departments and terminal service manager on ongoing basis.
* Responds to customers’ questions, problems, requests, and/or complaints.
* Traces missing cargo and follow-up on tracers.
* Provides freight status and/or customer call back-up support.
* Monitor and manage existing Road feeder network for cost effectiveness and service.
* Work with Road feeder vendors to ensure pre-determined service levels are maintained.
* Review with local station management and staff to ensure all Polar beyond trucking needs are being met
* Creates an environment that encourages team work by:
* Providing ongoing support, assistance and information to Sales and Ground operations service staff
* Maintain working relationships with employees in other pertinent departments to obtain and/or provide information.
* Performs other duties as assigned.

Qualifications:

* High school or equivalent work experience
* Demonstrates proficiency in, MS Office: Excel, and Word, and Outlook
* Applies interpersonal, communication, and telephone skills.
* Uses ability to track and coordinate multiple issues simultaneously.
* Applies decision making skills
* Applies conceptual and problem solving skills
* Understands and adheres to company policies and procedures.
* Applies understanding of air cargo industry
* Three years airline customer service or cargo-related experience
* Has a sense of urgency with respect to constrained timelines
* Is able to multi-task in a high-pressure environment
Overview:

Represents the company in customer interactions and services, such as: Track and tracing, assist with customer inquiries and general point of contact for all US Import/ Export questions and concerns. Also ensures Ground handler at station readies cargo for export flights and local import customer pick up in a timely manner as well as prepare import freight for movement to and from our Gateways by Road feeder service. Also, assists in maintaining scheduled ground transportation networks for Marketing and Sales to assist in securing beyond gateway customers.

Responsibilities:

* Identifies researches and, when possible, resolves service quality issues and/or ensures resolution.
* When possible, averts and/or diffuses potential customer problems.
* Identifies internal departments’ potential and/or current problems and/or needs relating to service quality and works with departments to resolve
* Communicates with Import and Export Sales departments and terminal service manager on ongoing basis.
* Responds to customers’ questions, problems, requests, and/or complaints.
* Traces missing cargo and follow-up on tracers.
* Provides freight status and/or customer call back-up support.
* Monitor and manage existing Road feeder network for cost effectiveness and service.
* Work with Road feeder vendors to ensure pre-determined service levels are maintained.
* Review with local station management and staff to ensure all Polar beyond trucking needs are being met
* Creates an environment that encourages team work by:
* Providing ongoing support, assistance and information to Sales and Ground operations service staff
* Maintain working relationships with employees in other pertinent departments to obtain and/or provide information.
* Performs other duties as assigned.

Qualifications:

* High school or equivalent work experience
* Demonstrates proficiency in, MS Office: Excel, and Word, and Outlook
* Applies interpersonal, communication, and telephone skills.
* Uses ability to track and coordinate multiple issues simultaneously.
* Applies decision making skills
* Applies conceptual and problem solving skills
* Understands and adheres to company policies and procedures.
* Applies understanding of air cargo industry
* Three years airline customer service or cargo-related experience
* Has a sense of urgency with respect to constrained timelines
* Is able to multi-task in a high-pressure environment
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