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about 1 year ago
American Airlines
Location: Fort Worth, Texas
Job type: Contract/Locum
Contact: No Name
Category: Supervisors

Team Lead Cargo Revenue Accounting - HDQ

Date: Oct 24, 2016

Location: Ft Worth, TX, US

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Additional Locations: None
Requisition ID: 1839 

Job Description

Lead CSR in Cargo Accounting supporting and assisting with the CSR’s that report directly to Manager Linda Bott with the following responsibilities:

  • Assist CSR’s with general day to day questions.
  • Direct the training of new hires.
  • Create training classes on subjects of interest or new procedures.
  • Facilitate escalated customer calls with all departments necessary to resolve issues.
  • Coverage to ensure continuous work flow.
  • Manage the monthly target/cashlist process.
  • Perform account analysis to identify chronic issues driving the aging/billing concerns and work with all groups to bring to resolution.
  • Recommend and assist in the implementation of new processes and procedures.
  • Coordinate and produce monthly reports for management.
  • Perform other necessary duties and special projects as assigned.
  • Coach and counselor CSR’s on their job performances.

Job Qualifications

  • College degree in Accounting, Business or equivalent work experience preferred.
  • Proven leadership skills and experience.
  • Must have aptitude to quickly evaluate details to present at a summary level.
  • Excellent verbal and written communication skills, as well as organizational skills.
  • The ability to communicate effectively with all levels on a daily basis.
  • Must be flexible and demonstrated ability to work on multiple projects and deadlines concurrently and successfully.
  • Strong PC skills including Excel, Word, Access, PowerPoint, Sabre and Cognos referred.

Additional Locations: None
Requisition ID: 1839 

Nearest Major Market: Fort Worth 
Nearest Secondary Market: Dallas 
Job Segment: Accounting, Revenue, Manager, Business Intelligence, Finance, Management, Technology

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