American Airlines Federal Credit Union has an opening for a full time Lead in the Member Advocacy Center at its headquarters located in Ft. Worth, Texas. The Member & Advocacy Center is a large inbound call center with approximately 60 agents. We service a high volume of inbound calls and must be knowledgeable of all products and services the Credit Union offers.
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
Job level to be determined based upon qualifications and experience of the selected candidate.
Must be able to work any shift between 7:00 a.m. – 7:00 p.m. Monday – Friday and 8:00 a.m. – 5:00 p.m. Saturdays.
Job Description (Continued)
Responsibilities include, but are not limited to:
Additional Locations: None
Requisition ID: 1407
Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas
Job Segment: Credit, Credit Union, Bank, Banking, Manager, Finance, Management