Research and respond to customer complaints received from the Department of Transportation (DOT). Assembles required monthly compilation of all DOT complaints received.
* Investigates customer complaints submitted to the DOT and responds with articulate and dispositive responses to the customers. Brings potential violations to the attention of offending departments in or...
Manage over $300M in annual revenue by creating, monitoring, and adjusting pricing structures in assigned O&Ds.
* Create, modify, and adjust core pricing structures based on data-driven evaluation of market performance, competitive environment, and fare usage; Implement market-specific sale fares as needed to stimulate demand
* Implement and manage distribution of fares...
Oversees the Refund Specialist(s) to maintain compliance by accurately and promptly executing customer refunds according to Department of Transportation regulations. Acts as a liaison to station management, ensuring they are aware of risks related the processing
of requested refunds & DBC.
* Research and issue refunds to justified requests within DOT timelines. Educate m...
Help build Spirit’s reputation by communicating with the public, through the media to create understanding of and advocacy for the airline while working collaboratively to ensure aligned communication with all stakeholders (team members, investors, suppliers,
* Identify influencers and relevant reporters/editors to build media lists:
• Track and measure media ...
Security Operations officer will coordinate and maintain security related compliance with international regulatory entities. Initiate effective international security compliance and awareness procedures by educating Company personnel and contract vendors
on operational policies. Act as Alternate Aircraft Operator Security Coordinator with focus on international operations.
The role of the Project Manager is to manage multiple projects of varying size and scope. Overall responsibility for project timelines, budget, and interdepartmental communications, ensuring all stakeholders are aware of project status and any issues or
risks. Additional responsibilities include facilitation of project assessment and prioritization, helping to ensure optimum alignment with bus...
The Manager, Accounts Payable is responsible to plan, organize, and manage the operations and activities of a centralized accounts payable function. Supervise employees, monitor activities, and satisfies reporting requirements. Proceeds on own initiative
with little guidance.
* Maintain control of all A/P Departments and their related functions, policies and procedures
The Airline Route Network Planning Analyst will support the Evaluation of existing and potential routes to maximize the financial performance of the Spirit Airlines.
* Monitor and evaluate existing routes in the network and recommend capacity and/or schedule adjustments to maximize the financial performance of the network.
* Evaluate and forecast the integration o...
Supports the Inflight 24/7 Support Desk and the Operations Control Center (OCC) teams by proactively working, resolving and communicating Inflight issues related to regular/irregular operations, emergency response and staffing.
* Serves as the direct liaison and point of contact between Flight Attendants, Crew Scheduling, and leadership teams.
* Collaborates with various de...
The Sr. Manager, Loyalty Programs & Co-brand Cards is responsible for developing and executing on loyalty strategy for America’s largest ULCC carrier. This position is responsible for the strategic vision and day to day management of our loyalty (FREE SPIRIT
& $9 Fare Club) and co-brand credit card programs (USA & Latin America) to drive revenue growth, cost efficiencies, and enhance customer ...
The ServiceNow Developer will be expected to design, configure, develop and implement baseline and custom applications and enhancements within our ServiceNow platform. They will provide architectural input and help maintain stability of the overall platform
by ensuring the appropriate design and development standards are used at all times.
* Analyze system performance is...
Provide accurate Payroll calculation for Crew Members based on scheduled pay period and maintain accurate PTO balances for Flight Operations’ and Corporate Accounting Departments.
Perform monthly payroll audit of the previous month for crew members
Maintain accurate PTO balance in Crew Trac and Crew Pay Spread sheet, which involve usages.
Perform daily usage of PTO banks fo...
To effectively drive down Crew Training cost by ensuring crew qualifications are maintained within regulatory compliance. Facilitate interdepartmental and FAA involvement with Crew Training Department. Support Training Records, Training Scheduling, Training
Travel, Flight Operations and management teams through email and voice communication, including yet not limited to data entry and report ge...
Assist in administration, oversight, and coordination of team member benefits, leave of absence programs, Workers’ Comp and Disability Programs. Will provide care, support, and serve as point of contact for all team members for resolution of benefit issues
and Leave and WC information. Partner with HR colleagues to build, automate and maintain function related reporting, analytics and dashboard...
The Dispatcher’s primary role is to provide the highest level of safety and service to Spirit Airline’s flight crews and passengers.
Dispatcher will be responsible for planning daily flight operations in accordance with government regulations, company standards, passenger comfort and on-time performance.
Dispatcher must ensure all flights are planned with due consideration g...